HOW TO MEASURE:
A: This dress does not include any accessories such as gloves, wedding veil and the crinoline petticoat ( show on the pictures). Bidding is for one dress only!!!
B : Since computer screens have chromatic aberration, especially between CRT screen and LCD screen, we can not guarantee that the color of our products will be exactly the same with the photographs you saw.
C:It is very normal to have 1 inch measurement error between the sizes you provide and the sizes of the dress you will receive. This kind of error can not be accepted for any returns or exchanges.
D: Dress Can Be Made in Custom Size, Color, Design .This gown can be custom made according to your measurements. If your measurements are way off my size chart, we are happy to make the gown according to your measurements as long as you agree that final alteration might be needed for best fit. We strongly recommend that you have your measurements taken by a professional before buying any gown online.
A.PLS click on "Buy Now" button when you place a order, then it will lead you to finish payment while you can leave message regarding measurements, color and other details you think is important.
B. Escrow is FREE secure payment service that is automatically available on all transactions. This service ensures that payment is released to the supplier only after you confirm satisfactory receipt of your order.
C. Currently , you can pay using 1) Credit Card 2) Bank Transfer 3) Moneybookers 4)Western Union 5)Other Methods supported by Aliexpress such as Maestro, Qiwi Wallet,Solo, Carte Bleue, PostePay, CartaSi, 4B and Euro6000. More payment options will be available on AliExpress in the future.
Packaging: Our products are packed in a water-repellent polybag. Or if you have any special requirement, just tell us, we will pack according to your requirement.
Insurance and Custom: Buyers are responsible for any insurance they required and any tax or duty charged by their country.
1.what’ the handling time for an order?
Usually it takes 7-15 days for a dress to be ready for shipping, it takes more 7 days if the dress is embroidered or heavy beaded . If you need it urgently, Contact us first, we can rush your order.
2.How long time it takes for shipping time?
A:EMS shipping time about 5-10 days. EMS is of strength in the country such as USA,Canada,Australia,Russia,Singapore,UK,France,Netherland,Sweden,Germany,Japan,Fenland,Greece.If you are not in these countries, you would better choose other ship company.
B: TNT or DHL is strength for most of the country all over the world, but shipping cost would be a little higher than EMS. Shipping time usually about 3-5 business days.
3.Do you offer custom made service?
Yes,we do.we can make the dress according to your measurements as long as you agree that final alteration might be needed for best fit.We strongly recommend that you have your measurements taken by a professional before buying any gown online.
4.Can we chose another color for the dress (design)?
Yes,all colors shown on our pallet are optional for you.PLS tell us the color name or color number from our chart,then we can make the dress in color you prefer.
5.If i (we) send you some pictures to show the design,can you make it for me(us) ?
Yes,we can make the dress according to the pictures you send us.You'd better send us high-resolution pictures with different views,so we can make it as what you expect.
6.what’s the advantage of your products?
Quality: we have 10 years experience in making wedding dress.Details like strong bodice and fully lined.
Service:We offer custom made service without extra charge from buyer. We are company intergret design,production,marketing,we can offer you best price and after service .PLS see our return policy below.
We understand that ordering a dress for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our dresses are made to order, and once the creation process has begun the materials cannot be reused. The good news is that after placing your order, there is still time to make up your mind. Please refer to our cancellation policy below for details.
Our Cancellations Policy
1.Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.
2.Orders canceled 1-3 days after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
3.Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost.
4.Once your order has been shipped, it can no longer be cancelled.
Returning For Replacement or Refund
1.Your satisfaction is of utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the dress has been made to your order specifications. Try on your dress as soon as possible without removing the tags, altering, or washing the dress.
2.If you are returning or exchanging dresses or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
Defective, Damaged or Misshipped Items
You are eligible for a refund of the full purchase price plus shipping costs for defective, damaged or mis-shipped items. If you believe your items were damaged during delivery, you must first obtain "Proof of Damage" documentation from your delivery carrier.
Sizing or Fitting Issues
As all of our dresses are hand-sewn and custom tailored, the finished gown may vary by approximately one (1) inch in either direction of the specified measurements.
Dress is not the size you ordered
Should your dress size differ from the specifications of your order by more than one inch, we encourage you to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.
Dress is the size you ordered but does not fit
Dresses that do not fit properly but fit the specifications you ordered cannot be returned or exchanged.
Please note: if your order specifications differ too greatly from the final sizing request, resizing may not be possible
1.Submit a return request to us within 15 days of your order’s shipment*. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from my shop.
2. Once our sellers has approved your request, please send the item and the completed Product Return Form back to us as soon as possible.
3. Once received at our facility, your return will be processed in 3 to 5 business days. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account. Items returned in unacceptable condition we will not be processed as refunds and will be shipped back to you.
*Leaving a neutral or negative feedback can not thorough solve yours problemes.Pls contact us before leaving a neutral or negative feedback. As a serious and responsible seller,we will try our best to solve your problem.
*Once again,thank you for ordering and hope you like your purchase here.You comment is very important in our business success. If you are satisfied with your purchase and our total service,pls take a minute to leave us a positive feedback with an overall Detailed Selling Rating.